Polish Speaking Customer Service for Payment Solutions Provider - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is seeking enthusiastic Polish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with an exciting opportunity to work in Greece. This role is perfect for individuals who thrive in a customer-focused environment and are looking to contribute to the dynamic financial technology sector. In this position, you will assist customers in navigating payment solutions and services while providing top-notch support in Polish.. Key Responsibilities. . Handle customer inquiries related to payment processing, account management, and technical issues via phone, email, and chat in Polish.. . Provide clear and accurate information regarding payment solutions, product features, and troubleshooting steps.. . Assist customers with transaction inquiries, disputes, and account-related concerns.. . Resolve customer complaints and technical issues efficiently while ensuring customer satisfaction.. . Document all customer interactions thoroughly in the CRM system for accurate follow-up.. . Collaborate with technical teams to ensure prompt resolution of customer issues.. . Stay informed about industry trends and updates in payment solutions to provide informed assistance.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.. . Prior experience in customer service, preferably in the payment solutions or fintech industry.. . Strong communication skills with the ability to explain complex information clearly.. . Excellent problem-solving abilities and a customer-centric approach.. . Capability to manage multiple inquiries and prioritize effectively in a fast-paced environment.. . Familiarity with customer relationship management (CRM) software is desirable.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Latvia.
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