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Virtual Assistant - Customer Support & Administrative Coordinator at Freelance Latin America. We’re looking for a highly motivated, friendly, and detail-oriented Virtual Assistant who  will act as the first point of contact for customers. Your role will be essential in upholding our commitment to service excellence, supporting daily operations, and  helping our team stay organized. You will answer phone calls, respond to inquiries, coordinate orders, and reflect the values and voice of the company in every interaction. . This is a remote position, ideal for someone who thrives in a fast-paced, product-based environment and who can juggle multiple tasks with care and professionalism.. Key Responsibilities . 1. Customer Service & Communication . . Answer inbound calls with warmth and professionalism using company phone software. . . Respond to emails, live chat, and voicemails in a timely and courteous manner. . . Provide accurate information about our products, pricing, shipping, lead times, and return policies. . . Follow up on open quotes, pending orders, and sample requests. . . Relay technical product questions to the appropriate internal team members. . . Handle complaints or concerns gracefully, aiming to turn problems into positive experiences. . . 2. Order & Sales Support . . Track and update order statuses using internal systems (e.g., OpenCart, spreadsheets, or CRM). . . Assist with sending out design proofs, collecting approvals, and ensuring payment is processed. . . Communicate with suppliers and logistics teams about delivery schedules and delays. . . Maintain accurate customer and order records. . . Notify customers of order delays in a polite, transparent, and proactive manner. . . 3. Administrative Tasks . . Schedule meetings or calls for the CEO or other team members. . . Prepare simple reports (e.g., weekly inquiry logs, customer feedback summaries). . . Organize and update shared files, templates, and documentation. . . Assist with managing the general inbox and prioritizing urgent requests. . . Support content scheduling on social media (optional, if applicable).. . . Experience: At least 2 years of customer service, receptionist, or administrative  assistant experience (remote preferred). . . Phone Communication: Excellent phone etiquette and the ability to  communicate clearly, warmly, and confidently in English.. . Organization: Strong attention to detail, follow-through, and ability to manage  time well. . . Technical Skills: Proficient in Google Workspace (Docs, Sheets), email tools, and  CRM/order tracking systems (or willing to learn OpenCart). . . Personality: Friendly, proactive, reliable, and aligned with the company’s values  of service, excellence, and empathy. . . Equipment: Must have a quiet home workspace, high-speed internet, a quality  headset, and a computer. . . Bonus Skills (Preferred, but not required) . . Familiarity with the floor mats, promotional products, or industrial product  industries. . . Experience working with eCommerce platforms or order tracking systems.. . Basic design proof-checking or customer follow-up for B2B sales. . . Work Schedule . Monday to Friday (15–25 hours/week to start) . . Must be available during Eastern Standard Time business hours.. . Flexible work hours for admin tasks, as long as communication windows are met.. . Company Location: Argentina.