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Customer Service Representative (Ecommerce/AI-Enabled) at NeoWork. We’re looking for a detail-oriented, resourceful Customer Service Representative with experience in Shopify admin and a strong comfort level using AI tools. You’ll be the first point of contact for our customers, ensuring a smooth and friendly experience while also handling light backend operations. This role blends human empathy with tech-enabled efficiency.. Responsibilities:. . Respond to customer inquiries using a mix of personal judgment and AI-assisted drafts (e.g., ChatGPT, Gorgias AI). . . Personalize AI-generated responses to ensure an authentic, empathetic tone. . . Monitor and update customer support templates/macros to match evolving needs. . . Escalate complex or sensitive issues to appropriate internal teams.. . Handle refunds, cancellations, and exchanges through Shopify. . . Manage chargebacks and submit supporting documentation. . . Process customer requests for address, size, or product changes. . . Identify and report potential fraud or policy violations. . . Keep Shopify data clean and organized.. . . At least 1 year of experience in a customer support or operations role, preferably in eCommerce. . . Proficient in Shopify — including editing orders, processing refunds, and managing customer accounts. . . Comfortable using AI tools to draft, summarize, or automate tasks. . . Strong written communication skills and the ability to know when to rely on AI and when to step in personally. . . Self-managed, organized, and proactive in handling tasks. . . Nice-to-Have: Experience with platforms such as Gorgias, Zendesk, Klaviyo, or Notion. . . Company Location: Colombia.