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French Speaking Customer Service for Construction industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have an interest in the construction sector, this is an ideal role for you. You will be responsible for assisting clients with their inquiries, providing detailed information about construction services and products, and ensuring a positive customer experience in French.. Key Responsibilities. . Handle inquiries from customers related to construction services, project details, and product availability via phone, email, and chat in French.. . Provide timely and accurate information regarding project status, timelines, and cost estimates.. . Assist clients with order processing and any issues that arise during the customer journey.. . Document all interactions with customers in the CRM system to maintain comprehensive records.. . Collaborate with project managers and technical teams to resolve client issues efficiently.. . Stay updated on industry trends, products, and services to better assist customers.. . . Fluency in French (both written and spoken) is essential; knowledge of English is a plus.. . Experience in customer service, preferably in the construction or related sectors.. . Strong communication and interpersonal skills, with a dedication to customer satisfaction.. . Excellent problem-solving skills and the ability to handle customer inquiries effectively.. . Detail-oriented with strong organizational abilities.. . Familiarity with CRM systems and computer proficiency.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.