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B2C Appointment Setter at Walter. We’re seeking a bilingual (English/Spanish) Inbound Appointment Setter to outbound dial leads from paid ads (Facebook/Instagram) for our high-traffic beauty salon client. You’ll handle calls, texts, and DMs from prospects, schedule appointments, and ensure a smooth client experience. Ideal candidates are process-oriented, confident communicators, and love connecting with clients.. Brief Background. We are a local family-owned hair and beauty salon in Fontana, California that has been around for 21 years.. We offer a large variety of services ranging from haircuts, color, highlights, eyelash extensions, hair extensions, permanent makeup, etc. . However our most common services are haircuts, color, and highlights.. We're looking for someone that's motivated, compassionate, patient, and concise in their communication.. General Overview. Daily Duties. Calling all leads that opt-in to ads on Facebook or Instagram. Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it. Creating follow up tasks in the CRM. Booking appointments, rescheduling, and cancelling. Calling no-shows to get them back on the calendar. Communicating with hair stylists regarding client requests and scheduling needs. EOD Reporting. Weekly Duties. Weekly Review Meeting. Understand KPI targets, collaborate on ideas for improving them. Schedule. : This is a full time role (40 hours per week) that must meet with the following schedule:. Monday: 9 AM to 6 PM PST. Tuesday: Off. Wednesday: 9 AM to 6 PM PST. Thursday: 9 AM to 6 PM PST. Friday: 9 AM to 6 PM PST. Saturday: 9 AM to 6 PM PST. Sunday: Off. 1 hour of break (30 min lunch, + 2 -15 min. or 1 -30 min. break). Language:.  Advanced English & Spanish (bilingual).. Location:.  Based in Latin America with . Sales Experience:.  Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.. Communication:.  Confident, articulate, and friendly on the phone; extroverted personality.. Emotional Intelligence (EQ):.  Able to read tones, detect hesitation, and proactively address it.. Process-Oriented:.  Detail and process-oriented, capable of following instructions and SOPs.. Problem-Solving:.  Ability to resolve edge case scenarios independently and overcome objections. CRM Literacy:.  Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus. . Internet:.  Fast and reliable internet and back up in case of outages. Computer:.  Minimum 6 GB RAM (8-16+ GB preferred), with a mouse. Second monitor preferred. Preferred Qualifications. 1 year+ sales experience.. Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).. Personal interest in beauty/self-care industry.. Experience dealing with female clientele. AI literacy, specifically with AI agents or AI-powered tools for business/sales applications . Company Location: Honduras.