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German Speaking Video Streaming Support - Remote in Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is excited to offer a remote opportunity for a German Speaking Video Streaming Support Specialist based in Greece! This position allows you to work from the comfort of your own home while being part of a leading tech company that values customer satisfaction and innovative solutions. In this role, you will assist German-speaking customers with their video streaming needs, ensuring they have a seamless and enjoyable experience.. Responsibilities. . Provide exceptional support to German-speaking customers via phone, email, and chat regarding video streaming services.. . Troubleshoot and resolve technical issues with efficiency to enhance customer satisfaction.. . Educate customers on how to use the platform effectively and make the most of its features.. . Document customer interactions and resolutions accurately in the CRM system.. . Collaborate with technical teams to escalate complex inquiries and ensure timely resolution.. . Participate in ongoing training to stay updated on product features and improve support skills.. . Gather customer feedback to contribute to the continuous improvement of service quality.. . . Fluency in German and English, both written and spoken.. . Strong customer service focus with a passion for helping others.. . Prior experience in customer support or technical support is preferred.. . Ability to effectively troubleshoot technical problems and provide solutions.. . Excellent communication skills, demonstrating a friendly and customer-oriented approach.. . A proactive attitude toward learning new technologies and adapting to changes.. . Able to work independently and manage time effectively in a remote environment.. . Familiarity with video streaming platforms is a plus.. . Company Location: Germany.