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Customer Success Manager (Remote - US) at Jobgether. About Jobgether:. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Customer Success Manager (Mid-Market). in the . United States. .. As a Customer Success Manager, you will be the primary point of contact for mid-market Enterprise customers, guiding them through onboarding, adoption, and renewal processes to ensure they get maximum value from their SaaS investment. Your role will involve building strong relationships with customers, driving product adoption, identifying expansion opportunities, and collaborating closely with sales and product teams. You’ll use your product knowledge and customer insights to solve business challenges and deliver a seamless, high-impact customer experience. This position requires a proactive, organized professional who thrives in a fast-paced, growth-oriented environment.. Accountabilities:. . Manage onboarding and enablement for new mid-market Enterprise customers tailored to their business needs. . Advise customers on best practices to maximize product adoption and value. . Monitor usage and engagement data to identify risks and opportunities, delivering timely interventions. . Drive contract renewals and ensure high customer retention and satisfaction. . Partner with Account Executives to identify and pursue growth opportunities within existing accounts. . Collaborate cross-functionally with Product, Marketing, and Support teams to share customer feedback and improve the product experience. . Lead strategic initiatives focused on improving key metrics including adoption, retention, and expansion. . . 3-6 years experience in customer-facing roles such as customer success, account management, or sales, preferably with SaaS products. . Proven track record managing subscription renewals and driving account expansion. . Strong communication skills with ability to explain technical concepts to non-technical audiences. . Excellent organizational skills to manage multiple accounts and coordinate across teams. . Problem-solving mindset with a passion for technology and continuous learning. . Ability to build trust and influence stakeholders at various levels. . Comfortable working in a dynamic startup environment with evolving processes and priorities. . Company Location: United States.