Operations Assistant (Remote - VA Management Focus) at Remote Raven. About Remote Raven. Remote Raven. is a global recruitment agency that connects businesses with top-tier Virtual Assistants (VAs). We are more than recruiters-we are long-term partners in operational success. . Role Overview . We are looking for a people-driven, organized Operations Assistant to support our Director of Operations in managing our growing VA network. This role is crucial in VA coaching, relationship building, attrition management, and stakeholder communication.. Key Responsibilities. VA Relationship & Success. - Support onboarding and day-to-day VA concerns. - Build rapport and conduct check-ins for VA retention. - Monitor performance and satisfaction. Stakeholder Communication Coaching. - Coach VAs on email, meeting, and reporting etiquette. - Provide real-time feedback to improve client interaction. - Lead communication training sessions. Attrition & Perception Management. - Identify early warning signs of disengagement. - Collaborate on action plans and retention strategies. - Conduct exit interviews and gather insights. Operational Support. - Schedule reviews, trainings, and check-ins. - Maintain accurate records and reports. - Assist in SOP creation and workflow improvement. What Success Looks Like. - High VA retention and performance. - Improved client feedback. - Documented coaching and measurable results. - Seamless support for the Director of Operations. Qualifications. Required:. . 2+ years of experience in operations, HR, or client success . . Excellent English communication (written and verbal) . . Strong organization, multitasking, and follow-through . . Experience coaching or mentoring remote professionals . . Preferred:. . Experience in a remote staffing or VA agency . . Background in conducting performance reviews or training. . Tools You'll Use. Office 365 | Microsoft Teams | Workable | Jotform | Canva. Company Location: Philippines.
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