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Customer Support Representative at Donna. ABOUT US:. Donna provides premium specialized talent to ambitious business leaders across North America. Learn more about us at . https://www.hiredonna.com/. .. We're building a new category in the virtual talent space by focusing on exceptional service delivery, comprehensive training, and strategic support that acts as a force multiplier for our clients. . This is an opportunity to join a company that's redefining virtual talent solutions and shaping the future of remote work. By joining now, you'll have a significant impact on our growth trajectory and the opportunity to build something meaningful from the ground up.. ABOUT OUR CLIENT. Our client is a fast-growing, well-funded tech startup building its first customer support team. They're hiring . Customer Support Representatives (CSRs). to support their rapidly growing user base for an AI-powered tool that's transforming how developers write code.. As a member of the Customer Support team, you’ll handle . support tickets. . The company is operating at high speed, so the ability to stay organized and work independently is key. . The ideal candidate will have a background in or familiarity with . STEM-related industries. such as . tech, SaaS, data, IT services, engineering, or scientific tools and platforms. .. There will be a paid training program (schedule TBA). . What We're Looking For: . . Skilled Customer Support Specialist with at least 2 years of experience in a support or client-facing role, with background in or familiarity with . STEM-related industries. such as . tech, SaaS, data, IT services, engineering, or scientific tools and platforms. . . Excellent communication skills. . Based in the Philippines. . Able to work overnight PH shifts. . Have a reliable computer and a consistent internet connection. . Self-starter with strong attention to detail. . Able to thrive under pressure. . Sharp, quick-thinking, and highly motivated. . Comfortable navigating the ambiguity and fast-paced nature of a startup environment and working with minimal guidance. . Role Overview: . . Work Schedule: 9 AM – 5 PM Pacific Time. . Competitive salary of Php 50,000 - Php 55,000 / month, paid bi-weekly. . Additional benefits including health insurance and bonuses coming in 2025 . . Remote. . Full-time. . Candidates must be Filipinos based in the Philippines. . Holistic Paid Training Program and ongoing coaching, career development, and skill enhancement. . Company Location: Philippines.