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Head of Reputation and Digital Monitoring at Convosphere. About the role. We are hiring a Head of Reputation and Digital Monitoring to lead our Reputation & Monitoring function. You will set the strategic direction, design operational processes, manage client relationships at a senior level, and build a reputation monitoring capability that becomes best‑in‑class.. This is a role for someone who combines . strategic communications. , . operational discipline. , and . digital intelligence expertise. .. What you will do. Build SOPs, workflows, and quality standards for monitoring, escalation, reporting, and crisis readiness.. Establish a world‑class monitoring function, including tool selection, dashboards, and reporting frameworks.. Provide senior‑level advisory support to clients on reputation risks, sentiment, emerging narratives, and customer feedback trends.. Draft and refine response frameworks, playbooks, and guidelines for high‑risk issues.. Manage and mentor a growing team of analysts and content responders as the division scales.. Collaborate with cross‑functional teams including communications, digital, legal, leadership, and external partners.. Ensure delivery excellence across all client accounts.. 6–12+ years in Online Reputation Management (ORM), Crisis Communications, Corporate Communications, Digital Listening, Brand Reputation, or a similar function.. Experience working with senior stakeholders and leading client accounts.. A proven track record of building or refining operational processes (SOPs, dashboards, QA frameworks).. Fluent, professional-level English (written and spoken). Highly organised with strong attention to detail. Calm and decisive when handling potential issues. Expert understanding of online sentiment, narrative shaping, and escalation handling.. Strong command of reputation tools. Clear, concise, and strategic communication skills.. Ability to handle sensitive issues with confidentiality, discretion, and judgement.. Company Location: India.