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Client Success Manager (US Healthcare) | Permanent WFH at BizForce. We are looking for a . Healthcare Client Success Manager.  who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long-term success. The ideal candidate will serve as the primary point of contact for clients in . healthcare. industry, helping them maximize the value of our services and fostering long-term partnerships.. Key Responsibilities: . Client Relationship Management. . Build and maintain strong, long-term relationships with clients.. . Serve as the main point of contact, addressing client needs and concerns proactively.. . Regularly check in with clients to ensure satisfaction and identify growth opportunities.. . Onboarding & Engagement. . Lead client onboarding to ensure a smooth transition and adoption of services.. . Provide training and support to help clients maximize value from our solutions.. . Gather feedback and collaborate with internal teams to enhance the client experience.. . Strategic Consultation & Growth. . Identify opportunities for clients to expand their use of our services.. . Provide data-driven insights and recommendations to help clients meet their goals.. . Work closely with sales and account management teams to drive renewals and upsells.. . Performance Monitoring & Issue Resolution. . Track key client success metrics and analyze performance trends.. . Proactively address and resolve client issues to ensure a seamless experience.. . Advocate for clients internally, ensuring their feedback informs product/service improvements.. . . Bachelor’s degree in Business, Healthcare Administration, or a related field.. . At least 5 years of experience in a combined role of operations and client success management.. . Strong background in the healthcare industry, with a deep understanding of industry practices and client needs.. . In-depth knowledge of US Healthcare systems and regulations and familiarity with HIPAA.. . Proficiency in CRM tools and healthcare software, such as EMR/EHR systems, claims management platforms, and reporting tools.. . Excellent interpersonal and communication skills, both written and verbal.. . Proven ability to analyze data, prepare reports, and make strategic recommendations.. . Exceptional organizational and problem-solving skills with the ability to multitask in a fast-paced environment.. . Amenable to working on flexible hours to accommodate US time zones.. . System Requirements . Device (Desktop or Laptop). . . Processor. :. . . . Windows Devices. : Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).. . . Mac Devices. : Apple M1 chip or newer.. . . . RAM. :. . Minimum of 8GB or higher for optimal performance.. . . Operating System. :. . . . Windows. : Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license.. . . Mac. : macOS compatible with M1 or newer chips.. . . . Hard Disk. :. . At least an SSD for faster processing and performance.. . . Internet Connectivity. :. . . Minimum speed of 50 Mbps via a . wired connection. for stability and reliability.. . A backup internet connection is highly recommended.. . . *Power Supply. :. A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages . (optional but encouraged). .  . Company Location: Philippines.