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Latvian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a fantastic opportunity for a Latvian Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria and paid relocation support. In this position, you will provide top-notch customer service to our Latvian-speaking clients, helping them navigate inquiries and enhancing their experience with our services.. Responsibilities. . Assist Latvian-speaking customers through phone, email, and chat by addressing inquiries related to our products and services.. . Provide detailed and accurate information about service offerings, and help customers with account management and troubleshooting.. . Resolve customer complaints effectively, ensuring a high level of satisfaction.. . Document all customer interactions thoroughly in the CRM system for consistency and quality assurance.. . Work collaboratively with various teams to enhance the customer experience and address any escalation needs.. . Stay updated on company products, promotions, and policies to offer informed support to clients.. . . Fluency in Latvian (both written and spoken); proficiency in English is a plus.. . Experience in customer service, ideally in a multinational or remote setting.. . Strong communication skills and a customer-centric approach.. . Aptitude for problem-solving and delivering effective solutions to customer issues.. . Proficient in CRM systems and comfortable with standard office applications.. . Self-motivated with the ability to work independently in a remote environment.. . Willingness to relocate to Bulgaria and engage with a new culture.. . Company Location: Latvia.