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Customer Care Representative at Remote VA. We are seeking a highly skilled and experienced . Customer Care Representative. to join our team. The ideal candidate will have a strong background in customer service, claims, and dispute resolution, with the ability to thrive in a fast-paced environment.. Key Responsibilities:. . Handle high volumes of customer inquiries via phone and email with professionalism and efficiency . . Manage and resolve customer complaints, claims, and disputes in a timely and courteous manner . . Review and assist in preparing responses to credit card chargebacks and regulatory complaints . . Provide accurate information, support, and solutions to customers while maintaining a high level of service . . Maintain detailed records of customer interactions and case resolutions . . Collaborate with internal teams to ensure customer satisfaction and issue resolution . . Stay up-to-date with company policies, procedures, and product knowledge . . . Minimum . 3–4 years. of experience in customer service and phone support . . Strong background in . claims and/or dispute resolution. is highly preferred . . Excellent . verbal and written English. communication skills with a . neutral accent. . . Professional phone etiquette and strong interpersonal skills . . Proficiency in typing and using computer systems and software . . Strong multitasking and time management abilities in a dynamic environment . . Must be . comfortable using Zoom. with both . video and voice. enabled throughout the shift. . Company Location: Philippines.