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Technical Support Engineer (Remote - India) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a . Technical Support Engineer. in . India. .. We are seeking a skilled Technical Support Engineer to provide enterprise-grade assistance to clients in a dynamic, remote environment. In this role, you will troubleshoot complex technical issues, manage escalations, and guide clients to successful resolution while collaborating closely with engineering teams. You will maintain deep product knowledge, document best practices, and contribute to a world-class support experience. This position offers opportunities to grow technical expertise, work with cutting-edge SaaS solutions, and support customers across multiple platforms, including web, mobile, and clocking devices. The ideal candidate thrives in a fast-paced, problem-solving environment and is passionate about delivering exceptional customer satisfaction.. Accountabilities:. ·         Diagnose, troubleshoot, and resolve software and integration issues across iOS, Android, Windows, web applications, and clocking devices.. ·         Manage customer support tickets using tools such as Zendesk and Jira, ensuring resolution within SLA.. ·         Escalate critical issues to engineering and collaborate via real-time communication to drive timely solutions.. ·         Develop and maintain product expertise and become a subject matter expert to guide both customers and internal support teams.. ·         Document troubleshooting steps, best practices, and knowledge base articles to empower self-service solutions.. ·         Identify trends, provide feedback to engineering, and suggest product improvements.. ·         Participate in on-call rotation for after-hours support, including evenings and weekends.. ·         Coach and mentor junior support engineers to enhance team capabilities and performance.. ·         Previous experience in a technical support or similar role for Software/SaaS solutions.. ·         Strong problem-solving, analytical, and technical troubleshooting skills.. ·         Excellent written and verbal communication skills in English.. ·         Experience creating customer-facing knowledge base articles and documentation.. ·         Ability to analyze customer requirements and translate them into actionable configurations.. ·         Familiarity with APIs (OAuth, tokens, keys), REST APIs, SQL queries, and Linux/Unix environments is preferred.. ·         Experience with ticketing and knowledge management tools such as Zendesk, Jira, and Confluence.. ·         Workato Automation Pro II certification or above is an advantage.. ·         Demonstrated passion for delivering outstanding customer experiences and building trusted client relationships.. Company Location: India.