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Customer Experience Specialist at Virtual Staff 365. Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service. . They are now expanding their Customer Support team and are looking for . Customer Experience Specialists. who are proactive, articulate, and passionate about helping people.. Job Responsibilities:. . Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone). . Deliver professional, friendly, and helpful support at all times. . Proactively call potential store and SMB partners to introduce the client's services. . Escalate recurring issues and suggest improvements to internal workflows. . Collaborate with team members to continuously improve the customer experience. . (For senior roles) Assist with high-level operational tasks and data analysis. . . 2+ years in customer support, call centres, or account servicing. . Strong written and verbal English (neutral accent preferred). . Comfortable making outbound calls and speaking to clients. . Experience in Zendesk or similar CRM/ticketing tools. . Analytical, organised, and self-driven personality. . Background in eCommerce, logistics, or startup/BPO companies (preferred). . Company Location: Philippines.