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Italian Speaking Technical Customer Agent - Athens, Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is excited to announce a fantastic job opportunity for an Italian Speaking Technical Customer Agent in beautiful Athens, Greece. As a core member of our support team, you will play a crucial role in delivering unparalleled technical assistance to our Italian-speaking customers. Your responsibilities will include resolving technical inquiries, troubleshooting issues, and enhancing customer experiences with our products. If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, we want to hear from you!. Key Responsibilities. . Deliver outstanding technical support to Italian-speaking clients through various communication channels such as phone, email, and live chat.. . Identify, troubleshoot, and resolve technical issues in a timely and efficient manner.. . Maintain accurate documentation of customer interactions and resolutions in our CRM system.. . Coordinate with other departments to escalate intricate technical problems as necessary.. . Participate in continued education and training sessions to enhance product knowledge and support methods.. . Actively collect customer feedback to promote improvements in product offerings and support services.. . Assist in mentoring and training new team members by sharing expertise and insights.. . . Fluent in Italian and English, both written and spoken.. . Demonstrated technical aptitude and problem-solving skills.. . Strong communication and interpersonal abilities.. . Prior experience in customer service or technical support is a plus.. . Ability to handle competing priorities and work effectively in a busy environment.. . Customer-oriented mindset with a commitment to providing high-quality support.. . Must be available to work in Athens, Greece.. . Company Location: Greece.