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Customer Service Representative - Bilingual (Spanish) at Jobgether. This position is posted by Jobgether on behalf of Transcard. We are currently looking for a Customer Service Representative - Bilingual (Spanish) in Tennessee (USA).. Join a fast-growing team as a Customer Service Representative where you'll be the first point of contact for clients across a dynamic and innovative payment platform. In this bilingual role, you'll deliver exceptional support, resolve inquiries efficiently, and help strengthen customer relationships. With a fully remote setup and fixed evening shifts, this opportunity is ideal for candidates who are service-driven, detail-oriented, and comfortable handling high call volumes. You’ll collaborate closely with internal teams while helping to drive customer satisfaction and operational excellence.. . Accountabilities:. . Act as the first line of communication for customers, handling inbound calls and emails in a professional, timely manner.. . Respond to inquiries and complaints while delivering a personalized, solutions-oriented experience.. . Maintain up-to-date and accurate customer profiles, including ticket statuses and dispute resolutions.. . Coordinate with internal teams to ensure customer needs are addressed effectively and efficiently.. . Report and collaborate with the fraud department on any suspicious activities.. . Support the operations department by maintaining cross-functional relationships.. . Maintain compliance with financial regulations, including Regulation E dispute processes.. . . Experience in customer service, preferably in a high-volume call or support center.. . Fluency in English and Spanish (bilingual communication is essential).. . Strong interpersonal, analytical, and problem-solving skills.. . High level of patience, empathy, and active listening.. . Organizational skills with the ability to multitask and manage time efficiently.. . Willingness to work fixed evening shifts (Monday to Friday, 3 PM to 12 AM EST).. . Bachelor’s degree preferred, or equivalent relevant work experience.. . Company Location: United States.