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Spanish-Speaking Customer Experts for Imperial Brands - Remote In Greece at Patrique Mercier Recruitment TR. Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for Spanish-Speaking Customer Experts to join Imperial Brands, working remotely from Greece. This role is perfect for individuals who are passionate about providing exceptional customer service and supporting a well-known multinational company within the consumer goods sector. As a valued member of the team, you will play a key role in ensuring customer satisfaction by delivering comprehensive support and solutions to Spanish-speaking clients.. Responsibilities. . Act as the first point of contact for Spanish-speaking customers, providing assistance through phone, email, and chat.. . Address customer inquiries regarding products and services, ensuring clarity and accuracy in communication.. . Troubleshoot and resolve issues related to orders, products, and services, maintaining a high standard of customer relations.. . Keep records of customer interactions and transactions using the company’s CRM system.. . Work closely with team members and other departments to improve customer service processes and client experience.. . Stay informed about product updates and company policies to provide the best support to customers.. . . Fluent in Spanish and English; knowledge of additional languages is a plus.. . Prior experience in customer service, ideally in a remote setting.. . Excellent communication skills and a strong ability to empathize with customer needs.. . Proficient in problem-solving and managing customer expectations.. . Comfortable using CRM systems and aquiring new technology skills as needed.. . Self-discipline and motivation to work effectively in a remote team environment.. . Company Location: Greece.