German Speaking Customer Service for Food Delivery Platform - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Food Delivery Platform sector, with a unique chance to work in beautiful Greece! This position is perfect for individuals who are passionate about food and customer service, and who wish to immerse themselves in a vibrant culture while helping customers navigate their food delivery experience.. Key Responsibilities. . Handle customer inquiries related to food orders, delivery logistics, and service feedback via phone, email, and chat in German.. . Provide information on available restaurants, menu items, and promotional offers.. . Assist customers with order issues, delivery tracking, and modifications to ensure a seamless experience.. . Resolve customer complaints promptly and efficiently while maintaining high levels of satisfaction.. . Document all customer interactions accurately in our CRM system for effective follow-up.. . Collaborate with internal teams to enhance service delivery and improve customer experience.. . Stay informed about the local food scene and platform updates to effectively assist customers.. . . Fluency in German (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, especially in the food delivery or hospitality industry, is preferred.. . Excellent communication skills with a friendly and helpful demeanor.. . Strong problem-solving abilities with a customer-focused approach.. . Ability to manage multiple inquiries and maintain composure in a fast-paced environment.. . Familiarity with customer relationship management (CRM) software is desirable.. . Willingness to work flexible hours, including evenings and weekends, as needed.. . Relocation to Greece is required for this role.. . Company Location: Germany.
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