Norwegian Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to offer an exciting opportunity for a Norwegian Speaking Support Specialist at our Online Travel Agency. In this critical role, you will act as a key point of contact for our Norwegian-speaking clients, providing them with outstanding support and assistance with their travel inquiries and bookings. Your main responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you are passionate about travel and delivering exceptional customer service, we encourage you to apply!. Responsibilities. . Provide exceptional support to Norwegian-speaking clients via phone, email, and chat.. . Assist customers with inquiries related to travel bookings, itineraries, and other travel services.. . Effectively resolve client issues to ensure a high level of customer satisfaction.. . Guide clients through our online booking platform and assist with technical questions.. . Document and track customer interactions and feedback for ongoing improvements.. . Collaborate with internal teams to escalate and resolve complex issues as necessary.. . Stay updated on travel industry trends and company offerings to share relevant information with clients.. . . Fluency in Norwegian and English, both written and spoken.. . Experience in customer support or service roles, preferably in the travel industry.. . Strong communication skills with a focus on resolving inquiries effectively.. . Able to work independently as well as collaboratively within a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with excellent organizational skills.. . A genuine passion for travel and a desire to help clients plan their journeys.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Spain.
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