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Technical Support - Out of Hours at Focus Group. We’re Hiring: Technical Support Advisor – Out of Hours. Location:. Remote | . Team:. Out of Hours | . Focus:. Customer-first, Tech-driven. Salary:. up to £36k plus benefits. Shift Pattern:. 12-hour shifts on a rotating schedule of 4 on, 4 off. Typical shift hours are from 7:00 PM to 7:00 AM. Do you thrive on solving technical puzzles and keeping customers smiling — even in the middle of the night? If you’re a natural problem-solver with a passion for tech, this is your chance to join . Focus Group. as a . Technical Support Advisor. on our Out of Hours team.. What you’ll do. . Be the friendly first point of contact for customers (calls, emails, chat, portal). . . Provide . 1st and 2nd line support. across telecoms, IT, and data services. . . Troubleshoot, resolve, and escalate issues — keeping customers updated every step of the way. . . Work with colleagues and third parties to fix problems quickly and effectively. . . Stay on top of alerts, incidents, and cases — making sure nothing slips through the cracks. . . What you’ll bring. . Experience in . technical support. (telecoms or IT services). . . Strong understanding of . systems, applications, and networks. . . . Skilled with . remote desktop tools. and ticket management systems. . . Knowledge of . ITIL methodology. (incident, change, request). . . Brilliant communication skills — able to make the complex sound simple. . . Cool under pressure, great at prioritising, always customer-focused. . . Extra kudos if you’ve got . CompTIA, MCITP. , or experience with cloud phone systems such as . Horizon, LG, Wildix, EvolveIP. .. Why join us?. At Focus Group, customers are at the heart of everything we do. You’ll be part of a supportive, collaborative team where your ideas matter, your expertise is valued, and your growth is encouraged.. This is more than just a job — it’s your chance to make a real impact, every single shift.. Ready to be the calm, capable problem-solver our customers rely on after hours? Apply now and let’s make it happen.. Company Location: United Kingdom.