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Sr. Manager, Service Support - Dedicated Drivers at Jobgether. This position is posted by Jobgether on behalf of Airspace. We are currently looking for a Sr. Manager, Service Support - Dedicated Drivers in United States.. This leadership role focuses on managing and enhancing the service support function for a critical logistics program that ensures life-saving medical devices are delivered securely and promptly. You will oversee daily operations, develop and mentor support teams, and drive process improvements to optimize performance and customer satisfaction. Working cross-functionally, you will influence key initiatives that uphold the mission-critical nature of this service, making a tangible impact on healthcare delivery in a fast-paced, tech-driven environment.. . Accountabilities:. . Lead, manage, and mentor the Dedicated Driver support teams to meet operational goals and individual KPIs.. . Partner with leadership to define and execute the support strategy for the Dedicated Driver program.. . Supervise daily support operations, monitor performance metrics, and identify opportunities for process optimization.. . Develop scalable business rhythms and processes to address recurring issues and implement effective solutions.. . Manage financial processing tasks related to service support.. . Collaborate with Revenue, Product, Operations, and Finance teams to enhance the overall support experience.. . . 5+ years of experience in team management with proven success in developing and implementing support initiatives.. . Strong ability to collaborate cross-functionally to achieve positive service outcomes.. . Experience in environments requiring strict process adherence and operational discipline.. . Excellent communication skills, both verbal and written, with strong attention to detail and active listening abilities.. . Effective time-management and multitasking capabilities.. . Tech-savvy, comfortable with software support tools.. . Preferred experience in time-critical logistics, business operations, and process improvement.. . Demonstrated humility and a positive, service-oriented leadership style.. . Company Location: United States.