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Polish Speaking Customer Service for Online Marketplace - Work Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work remotely from Greece. This role is perfect for individuals who have a passion for e-commerce and customer support. As a representative, you will assist customers in Polish, providing them with a seamless online shopping experience and addressing their inquiries about products and services.. Key Responsibilities. . Respond to customer inquiries related to online orders, product details, and marketplace policies through phone, email, and chat in Polish.. . Assist customers with account issues, payment inquiries, and order tracking.. . Resolve customer complaints and escalations with a focus on providing excellent service.. . Document all customer interactions accurately in our CRM system.. . Collaborate with logistics and product teams to ensure timely resolution of issues and customer satisfaction.. . Stay updated on marketplace offers, products, and industry trends to provide relevant information to customers.. . . Fluency in Polish (both written and spoken) is essential; proficiency in English is an advantage.. . Previous experience in customer service, preferably in e-commerce or online marketplaces.. . Strong communication and interpersonal skills with a customer-first mindset.. . Excellent problem-solving abilities and the capacity to manage time effectively.. . Proficiency in using customer service platforms and CRM systems.. . Ability to work independently and remotely while maintaining high productivity.. . Willingness to work flexible hours, including evenings and weekends if required.. . Company Location: Bulgaria.