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Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS at Passion.io. Build It Clean. Launch It Right. Scale It Stable. 🔧🚀. Creators move fast. But when things break, lag, misfire, or fail to integrate?  Momentum stalls.. That’s where you come in. You don’t just love the launch moment.  You love what happens before it.. ▶️ The . structure. .. ⏩ The . configuration. .. ⏭️ The “let’s make sure this . passes review the first time. .”. At Passion.io, . we’re evolving fast. - rolling out . AI-powered features. that accelerate how creators build and scale their apps.  And, yes you guessed it.  Where speed increases…. Complexity does too.. Which means…  . This isn’t traditional Customer Success either.  . This is . technical ownership. inside a high-growth . creator platform. .  This role exists to guide customers through . build → QA → App Store submission → optimisation → long-term stability.  . So launches feel smooth, not stressful.  . Not Reactive.  Reliable.  . You don’t just answer “how-to” questions.. ✅ You diagnose.. ✅ You optimize.. ✅ You future-proof.. 🖥️ A Day in Your Launch Pipeline. You’ll . manage a. . portfolio of ±45 creators . who need . deeper technical partnership. -primarily US-based (so yes, . EST/PST is part of your rhythm).. On any given day, you’re:. Troubleshooting . complex. platform . configurations. Reviewing . integrations and automation logic. Advising on backend setup. to support scale. Diagnosing . root causes. behind feature friction. Guiding creators through . technical implementation. decisions. Partnering with Product on . advanced use cases. Translating technical. possibilities into . clear action. Escalating technical blockers with . structured documentation. Ensuring . adoption of SDK updates. or platform changes. You’re not patching issues.  You’re engineering smoother outcomes. ⚛️. 🔁 A Week in Your System. Run . technical launch-readiness. reviews. Review crash logs. and performance signals. Identifying recurring friction patterns. across portfolios. Escalating. true platform issues . with clarity and context. Validate new feature releases. before wider rollout. Monitor . compliance . updates from . Apple & Google. Documenting . technical best practices. Improving. implementation. . playbooks. Supporting . expansion. conversations with . technical credibility. Partnering. cross-functionally with . Product & Engineering . to strengthen platform reliability. This is high-. trust. .  High-. context. .  High-. impact. . 🔥. 🚀 The Long-Term Architecture. Over time, you will:. Refine . technical onboarding. playbooks. Reduce bug volume and technical churn drivers through . smarter process design. Improve . QA. and . submission workflows. Increase feature adoption. through clarity by. proactively supporting customers. through major version upgrades. Shorten time-to-launch. for complex builds. Improve integration. success rates. Strengthen. scalable documentation systems. and internal knowledge loops. Elevate the . technical maturity of the creator base. You’re not just solving tickets.  You’re improving the architecture of success. ☄️. If This Sounds Like You…. Spent at least . 2+ years in Technical CSM, Solutions, or SaaS implementation roles. Have stories to tell and. results to prove. . your Success. Super Powers in . supporting SaaS or app-based platforms. You’re confident discussing. APIs, integrations, automation logic. Crafted the art of managing. multiple concurrent launches. You’ve supported customers through platform configuration ↔️ . translate complexity into clarity. You are . structured. , . analytical. , and . calm under ambiguity. High-touch. customer experience is your zone. You’re proud to say, “. I have strong written documentation skills. ”. Your mind is trained to see patterns . before. they become recurring issues. And… This?👇 …  Mic Drop 🔊‼️ We’d dream to meet you 🤩. 💥 You’ve worked in . no-code / low-code ecosystems. 💥 You’re super comfortable with . provisioning profiles, certificates, metadata. 💥 You . understand. . backend logic. even if you’re not writing production code. 💥 You say, “No Problem” confidently when required to:. ☑️ Support Apple. App Store / Google Play submissions. ☑️ Review logs or . crash reports. 💥 You enjoy . diagnosing systems. more than reacting emotionally. 💥 You think in . workflows. , not just conversations. 💥 You thrive in . fast-moving product startup / scale-up. environments. A Quick Reality Check….. ❌ . This is not first-line support.  . You won’t live in reactive ticket queues.. ✅ You’ll handle . complexity. .  You’ll . influence product evolution. .  You’ll . build scalable technical systems. that reduce friction at scale.. 👉 If you love clarity, systems thinking, and platform leverage - You’re in the right place.. So…  Wondering What Success Looks Like? . You’ll know you’re crushing it when 👊. Apps launch. smoothly with . minimal store revisions. Technical . escalations decreases. , and feature . adoption increases. across your portfolio. Integration setups are . smoother and faster. Creators feel technically confident. , supported and . operating independently over time. Product improvements. are influenced by your insights. Technical reliability drives . long-term retention. Documentation is . structured and proactive. This is Customer Success - with technical depth ↔️ That’s leverage. That’s scale.. Company Location: Czechia.