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German Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.. Responsibilities. . Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.. . Provide accurate information and guidance on account management, product features, and troubleshooting.. . Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.. . Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.. . Collaborate with team members to identify improvements in service delivery and customer experience.. . Stay updated on company offerings and industry trends to effectively assist customers.. . . Fluency in German (both written and spoken); proficiency in English is a plus.. . Previous experience in customer service, ideally within a technology or service-oriented company.. . Strong communication skills with a customer-centric approach.. . Aptitude for problem-solving and the ability to manage challenging situations effectively.. . Familiarity with CRM systems and standard office software.. . Self-driven and capable of working independently in a remote or hybrid environment.. . Willingness to relocate to Bulgaria with full relocation support provided.. . Company Location: Bulgaria.