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German Speaking Community Support - Social Media | Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.. Key Responsibilities. . Deliver timely and professional support to users through social media channels in German.. . Engage actively with the online community by responding to comments, direct messages, and reviews.. . Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.. . Collaborate with the marketing and content teams to contribute to engaging social media content.. . Keep abreast of social media trends and best practices to optimize community engagement strategies.. . Assist in creating a welcoming and inclusive environment for all users.. . . Fluency in German (written and spoken) is a must; English proficiency is an additional advantage.. . Previous experience in customer support, especially within a social media context, is preferred.. . A strong understanding of various social media platforms and their community engagement features.. . Excellent communication skills, with the ability to address user concerns empathetically and effectively.. . Self-motivated and capable of working independently while also thriving in a team environment.. . Detail-oriented with strong problem-solving skills to effectively handle inquiries and issues.. . Proficiency in using social media management tools and relevant software applications.. . Company Location: Greece.