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Polish-Speaking Customer Support for Subscription-Based Services Department at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for a Polish-Speaking Customer Support Representative in our Subscription-Based Services Department! In this role, you will be the first point of contact for our Polish-speaking clients, assisting them with inquiries related to our subscription services. Your dedication to customer support will help ensure a seamless and positive experience for our subscribers.. This position is perfect for individuals who are enthusiastic about customer service and have an interest in subscription-based products. If you excel at communication and problem-solving, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries in Polish via phone, email, and chat. . Assist clients with questions about subscription options, billing, and account management. . Document all customer interactions and solutions accurately in our CRM system. . Work collaboratively with internal teams to resolve customer issues effectively. . Provide guidance on the best use of subscription features and benefits. . Gather feedback from customers to help improve our services. . Participate in training sessions to enhance product knowledge and support skills. . Proficient in Polish and English (written and spoken). Nationality and native language must be stated in your C.V. or Cover Letter. Strong interpersonal and communication skills. Exceptional problem-solving with attention to detail. Customer-focused with a passion for helping others. Able to manage multiple inquiries in a fast-paced environment. Experience with subscription software and CRM systems is a plus. Company Location: Greece.