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Merchant Specialist - Phase V Fulfillment at Geeks on Site. Location:. Remote - ALL LATAM. Reports To:. Leadership Team. Employment Type:. Full-time. About Phase V Fulfillment. Phase V is a fast-growing third-party logistics (3PL) company specializing in warehousing,. order fulfillment, and end-to-end customer experience solutions. Our team is dedicated to. helping brands scale with precision, efficiency, and personalized service.. Role Summary. We're looking for a proactive and relationship-driven Account Manager to join our team.. You'll serve as the main point of contact for a portfolio of clients, ensuring their operational needs are met, solving problems in real time, and delivering an exceptional fulfillment experience. This isn’t a junior role: we need someone experienced, autonomous, and able to manage client relationships with a sense of urgency and ownership.. Key Responsibilities. • Serve as the primary contact for assigned client accounts.. • Build and maintain strong, long-term client relationships based on trust and results.. • Coordinate with internal teams (warehouse, customer service, IT) to ensure seamless execution of client orders and initiatives.. • Conduct regular check-ins, presentations, and reporting to monitor performance and satisfaction.. • Handle client escalations with a solution-oriented mindset.. • Oversee onboarding of new clients in collaboration with Sales/Business Development.. • Maintain up-to-date records in CRM and WMS platforms.. • Forecast, track, and analyze key account metrics and usage trends.. • Identify upsell or growth opportunities and communicate client feedback internally.. • Updated 2+ years and changed to B2B customer experience – less restrictive to get more candidates.. • Strong communication and presentation skills with the ability to influence senior stakeholders.. • Excellent organization, multitasking, and problem-solving skills.. • Proficiency in CRM tools and comfort with warehouse/order management systems.. • Self-motivated, team-oriented, and committed to client satisfaction.. • Bachelor’s degree or equivalent professional experience.. Company Location: Colombia.