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Junior Service Support Specialist at Keller Executive Search. This is a position within Keller Executive Search and not with one of its clients.. . Junior Service Support Specialist keeps information accurate and actions moving, enabling faster decisions and smoother delivery in New York. The role is part of Keller Executive Search’s internal organization and in a fast-paced professional services environment. Day-to-day work includes practical problem solving, clear communication, and measurable progress on defined goals.. . Key Responsibilities. • Respond to incoming inquiries with accuracy, empathy, and urgency.. • Escalate complex cases with concise context and proposed next steps.. • Track response times and contribute to improvements in service quality.. • Log cases, categorize issues, and follow standard resolution pathways.. • Update internal FAQs and templates based on recurring questions.. • Contribute to continuous improvement by capturing feedback and suggesting process refinements. . • Excellent written communication and calm problem-solving approach.. • Ability to follow processes while adapting to unique situations.. • Experience in customer support or client-facing service roles.. • Willingness to learn and follow established processes with consistent accuracy. . To learn more about Keller, please see:. https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-chicago/. Company Location: United States.