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German Speaking Customer Service for Finance industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Finance Industry. This role is ideal for individuals who are proficient in German and possess a strong interest in finance while dedicating themselves to providing outstanding customer support.. Responsibilities. . Deliver exceptional customer service to German-speaking clients in the finance sector through various communication channels including phone, email, and chat.. . Assist customers with inquiries related to financial products, services, and account management.. . Provide clear and concise explanations regarding financial matters and company policies to enhance customer understanding.. . Handle customer complaints and concerns with professionalism, ensuring a high level of satisfaction.. . Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience.. . Maintain up-to-date knowledge of the company’s financial products and services to provide accurate information.. . Document customer interactions accurately and provide feedback to improve service quality.. . . Fluency in German and English, both written and spoken.. . Previous experience in customer service, preferably within the finance industry.. . Strong communication skills and a customer-oriented attitude.. . Ability to handle sensitive financial information with discretion and professionalism.. . Proficiency in customer service software and Microsoft Office Suite.. . Detail-oriented with strong analytical and problem-solving skills.. . A proactive approach to learning about financial products and improving service delivery.. . Company Location: Germany.