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Head of Collections at WHIZZ. At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers. As we continue to grow, we're seeking a Head of Collections to lead our team and drive our company’s expansion.. Responsibilities:. . Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.. . Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.. . Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.. . Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.. . Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.. . Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes.. . Ensure compliance with U.S. regulations and industry standards related to collections.. . Effectively manage the team in a remote work environment, maintaining productivity and accountability.. . Requirements:. . 4+ years of experience in B2C collections, with at least 2 years in a leadership role.. . Fluent in English (C1-C2 level).. . Familiarity with relevant US laws, regulations, and best practices in collections.. . Excellent leadership and team management skills.. . Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.. . Working Hours:. 40-hours per week (full-time) - Must be available EST hours. Company Location: North Macedonia.