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Swedish Speaking Customer Service for Online Retail Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is seeking a Swedish Speaking Customer Service Agent to join our Online Retail Department. In this exciting role, you will be responsible for providing exceptional support to our Swedish-speaking customers navigating our online retail platform. Your duties will include addressing inquiries related to product availability, order statuses, payment issues, and returns. If you have a passion for e-commerce, strong communication skills, and a dedication to delivering excellent customer service, we would love to hear from you!. Responsibilities. . Deliver outstanding customer service in Swedish for inquiries related to online retail.. . Assist customers with placing orders, tracking shipments, and managing returns.. . Provide accurate information regarding product features, pricing, and promotions.. . Effectively resolve customer complaints and issues with a focus on satisfaction.. . Maintain thorough documentation of customer interactions and feedback.. . Work collaboratively with various teams to address and resolve customer concerns.. . Stay updated on new product launches, promotions, and company policies.. . . Fluency in Swedish and English, both written and spoken.. . Experience in customer service, preferably in the e-commerce or retail sector.. . Strong communication skills with a customer-centric approach.. . Ability to manage multiple tasks and inquiries effectively.. . Familiarity with customer service software or online retail platforms is a plus.. . Detail-oriented with good problem-solving abilities.. . Willingness to work flexible hours, including weekends and holidays, if required.. . Company Location: Greece.