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German Speaking Customer Support - (Remote) in Greece at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for individuals who are eager to provide exceptional support to our German-speaking clients while enjoying the flexibility of remote work.. Key Responsibilities. . Offer high-quality customer support to German-speaking clients through various communication channels including phone, email, and chat.. . Respond promptly and professionally to inquiries regarding products, services, and company policies.. . Skillfully handle and resolve customer complaints and issues to ensure a positive customer experience.. . Document all customer interactions accurately in our CRM system for future reference and improvement.. . Collaborate with cross-functional teams to provide comprehensive solutions and improve service quality.. . Stay up-to-date with product knowledge and industry trends to provide informed assistance to clients.. . . Fluency in German (both written and spoken) is essential; proficiency in English is advantageous.. . Experience in customer service or support roles is preferred.. . Strong communication and interpersonal skills, with a customer-focused attitude.. . Excellent problem-solving skills and a proactive approach to addressing inquiries.. . Familiarity with customer service software and CRM systems is a plus.. . Able to work independently in a remote environment while maintaining team collaboration.. . A passion for helping customers and providing outstanding support.. . Company Location: Netherlands.