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Italian Speaking Customer Service for Aviation industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce a position for Italian Speaking Customer Service Representatives in the Aviation industry. This exciting opportunity is perfect for individuals who are passionate about providing exceptional service in a fast-paced and dynamic environment. As a representative, you will be integral in assisting passengers and clients with their aviation-related inquiries while offering support in the Italian language.. Key Responsibilities. . Manage customer inquiries regarding flight schedules, bookings, and airline services via phone, email, and live chat in Italian.. . Provide accurate information about fares, policies, and travel regulations.. . Assist customers with ticket changes, cancellations, and special requests.. . Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.. . Document and maintain records of all customer interactions in our CRM system.. . Collaborate with airline staff and other departments to ensure seamless service.. . Stay updated on industry trends and airline policies to provide informed assistance.. . . Fluency in Italian (both written and spoken) is required; knowledge of English is an advantage.. . Previous experience in customer service, particularly in the aviation sector, is preferred.. . Excellent communication skills with a friendly and professional demeanor.. . Strong problem-solving abilities and a keen attention to detail.. . Ability to handle high-pressure situations and manage multiple inquiries at once.. . Proficiency in using computer systems and CRM software.. . Willingness to work flexible hours, including weekends and holidays if necessary.. . Company Location: Greece.