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Operations Assistant at Hireframe. As an Operations & Customer Support Specialist in the screen printing industry, you will play a vital role in ensuring the smooth daily operations of a growing apparel business. You’ll be responsible for managing invoices, supporting customer communication, and assisting with light SEO and marketing efforts. This is a multifaceted role requiring attention to detail, strong communication skills, and a proactive approach to handling a diverse range of administrative and client-facing tasks.. Duties and Responsibilities. . Create and manage customer invoices (2–3 per day) using QuickBooks and Inksoft. Track, categorize, and record business expenses for bookkeeping purposes. . Follow up on unpaid invoices and assist with light collections. . Maintain accurate client records and payment histories. . Respond to customer inquiries via email and phone regarding pricing, order quantities, artwork review, and order initiation. . Serve as a knowledgeable, friendly point of contact throughout the customer journey. . Support English and Spanish-speaking customers (Spanish is a plus, not required). . Create templated landing pages using provided keywords (e.g., “San Fernando shirt printing”). . Use AI tools (e.g., ChatGPT) to generate copy for web content. . Maintain content consistency and implement basic updates via Elementor website templates. . Interact with community members via Instagram and TikTok. . Comment, like, and engage with customer content to boost brand presence. . Post provided or collaboratively created content on social channels. . . 2 years of experience in operations, customer service, administrative support, or related roles. . Strong organizational skills with a keen eye for detail and accuracy, particularly in invoicing and data management. . Excellent verbal and written communication skills in English; Spanish proficiency is a plus. . Proven ability to multitask and manage a broad range of responsibilities independently. . Proficient in tools including QuickBooks, InkSoft, Elementor, Outlook, Google Voice, and AI platforms such as ChatGPT and Jasper. . Nice to haves. . Prior experience in a small business or e-commerce environment
. . Familiarity with Elementor, QuickBooks, or Inksoft
. . Spanish-speaking abilities
. . Experience supporting a U.S.-based founder or working PST hours. . Company Location: Philippines.