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Customer Education Team Coordinator at Arbor Education. Location: Remote. Salary: . Full time £25,125 per annum, (£13,400 per annum actual salary based on 20 hours per week). Working Hours: . 8:00am to 12:00pm. About us. At Arbor, we’re on a mission to transform the way schools work for the better.. You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.. We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.. We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.. Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.. About the role. Our Customer Education team is a growing department with 15+ FTE and a bank of external freelance trainers delivering a complex mix of services including multi-product training & consultancy to customers and partners. The role of Customer Education Team Co-ordinator is crucial to ensuring our team operates efficiently and delivers exceptional educational experiences. We are looking for an organised and tenacious Team Co-ordinator to join our Customer Education team. The remit and focus of the role is to:. . Coordinate schedules and workflows for the Customer Education team which boosts team efficiency. . Reduce the administration burden associated with booking training.. . Assist the Head of Customer Education and Customer Education Team Leads to ensure that the team runs smoothly and ensure our customers receive exceptional educational experiences. . Work closely with the Learning and Content Manager to ensure that the team schedule is optimised. . Work with customers and other teams within the organisation to ensure that training is booked and delivered in a timely manner. . It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a great communicator and have outstanding organisational skills, this is the role for you!. Responsibilities. . Coordinate schedules and workloads for the Customer Education team.. . Contribute to team meetings, ensuring clear communication and collaboration.. . Track team performance metrics and report on progress towards goals.. . Own the scheduling of the Customer Education team resource. . . Provide administrative support to the Customer Education team in responding to customer enquiries about training bookings, agendas and resources.. . Work collaboratively to ensure that customer education resources are current (e.g. FAQs, Arbor Foundations programme, CPD calendar).. . About you. . Excellent planning and organisational skills. . Excellent analytical skills. . Excellent communication and influencing skills. . Able to work across multiple key stakeholders. . An understanding of customer education service resource planning and exposure to sales pipelines. . Able to work under pressure. . Use of systems including (but not limited to) Google suite, Gainsight, Asana, Zendesk, Articulate. . Company Location: United Kingdom.