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Polish Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Agent in Bulgaria, with fully paid relocation! This role offers the chance to work in a vibrant environment while providing exceptional support to Polish-speaking customers. Join our team and be part of a company that values talent and offers a supportive workplace.. Responsibilities. . Assist Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.. . Provide clear and accurate information to help customers navigate their options and resolve issues.. . Handle customer complaints with professionalism and a focus on reaching effective solutions.. . Maintain detailed records of customer interactions in the CRM system for consistency and quality assurance.. . Collaborate with team members to continuously improve service delivery and customer satisfaction.. . Stay informed about product updates and company policies to enhance customer support.. . . Fluency in Polish (both written and spoken); proficiency in English is a plus.. . Experience in customer service is preferred, especially in a multilingual environment.. . Excellent communication skills and a strong commitment to customer satisfaction.. . Ability to handle difficult situations effectively and provide thoughtful solutions.. . Proficiency in CRM systems and familiar with standard office software.. . Willingness to relocate to Bulgaria, with assistance provided for a smooth transition.. . A positive attitude and an eagerness to learn about the products and services offered.. . Company Location: Portugal.