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Polish Speaking Customer Service for SaaS Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.. Key Responsibilities. . Manage customer inquiries related to software products and services via phone, email, and chat in Polish.. . Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.. . Assist customers with onboarding and guide them through the software setup and usage.. . Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.. . Document all customer interactions accurately in the CRM system for follow-ups and quality control.. . Collaborate with technical teams to improve the customer experience and resolve complex issues.. . Stay updated on industry trends and software developments to provide informed assistance.. . . Fluency in Polish (both written and spoken) is essential; proficiency in English is preferred.. . Previous experience in customer service, especially in the SaaS or technology sector, is advantageous.. . Excellent communication skills with a problem-solving mindset.. . Ability to manage multiple customer inquiries efficiently in a fast-paced environment.. . Familiarity with CRM software and customer service tools.. . Proficient with technology and eagerness to learn new software applications.. . Willingness to relocate to Greece and work flexible hours, including evenings and weekends if needed.. . Company Location: Bulgaria.