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Customer Support Representative (Remote in Mexico) at Cloudtalk. Please submit your CV in English. 🌍 Global SaaS Company | $28M Series B Investment. 💡 Personalized 1:1 Coaching | Vibrant International Team. 📍 Work 100% Remote . 💰 Salary: EUR 800 - 1000 gross/month. 💻 Work Shift: 07:30 - 16:00 Mexico City time, Monday - Friday. About CloudTalk. Powered by a January 2024 . $28 million Series B. investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's . AI-powered business communication platform. helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. . CloudTalk works seamlessly for businesses of all sizes, from scale-ups like . Deel. and . TIER. to big players like . Nokia. , . Glovo. , and . Rakuten. . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. . CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.. What's in it for you:. . 🤖 . Product. : Be part of building the world’s 🤖 #1 AI business communication platform!. . 🚀 . Growth. : Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.. . 🤝 . Community. : Join a vibrant global community of CloudTalkers. Check out our . Instagram. for a sneak peek of Life at CloudTalk! 🌍. . 🌍  . International Exposure. : Work with customers and tech companies across Europe, Asia, and the Americas.. . The Challenge Ahead. Ready to be at the forefront of customer support excellence? As a key player in our . Customer Support L1 team. , you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.. If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field; we’ll give you all the tools and support you need to succeed.. Ideal Candidate:. At CloudTalk, we value a . growth mindset. and a . passion for learning. . We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some . basic technical acumen. and a . genuine interest in technology. , especially if you're excited to dive deeper into technical knowledge and skills.. You’re adaptable, resilient, and . thrive in a fast-paced environment. . If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!. What you will work on:. . Provide top-tier technical support via chat and email to both new and existing customers.. . Build and maintain lasting customer relationships.. . Work with a diverse, international client base spanning multiple industries and regions.. . Help improve our technical documentation and internal knowledge base for troubleshooting purposes.. . Represent CloudTalk professionally while solving customer issues with empathy and efficiency.. . What makes you a great fit. . Languages: English and Spanish fluent. . . Team Player:. You’re ready to support your teammates and contribute to a positive work environment.. . . Tech Savvy. : You have basic technical skills and a strong desire to learn more about our product and industry.. . . Self-Starter. : You take ownership of your tasks and work with minimal supervision.. . . Learning Mindset. : You’re eager to continuously grow your skills and knowledge.. . What to expect from our hiring process:. 1️⃣ . Initial Chat. : Interview with our Talent Acquisition team. 2️⃣ . Role Deep Dive. : Meet your future colleagues. 3️⃣ . Culture Bar Raiser Call. – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement. 🎯 Offer!. Why you will love to be a CloudTalker:. Growth:. 💡 1-1 Coaching sessions with our resident communications advisor. 📚 Leaders Academy & Learning and Development Budget. Flexibility:. 🏖 Unlimited Paid Time Off. 🎗️ Volunteering Days. 🌍 100% remote work . 🤩 Home office budget. 💻 MacBook for work (reimburshed by CloudTalk). Well-being:. 🏖Recharge Fridays once per quarter. 🏋🏼‍♀️Fitness Allowance. Connectedness:. 💲 Referral bonuses. 👥 Virtual & physical team buildings. 👕 Company merchandise. By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our . Privacy Notice. .. Company Location: Mexico.