Service Manager (Poland) at RateHawk. Join Our Team as a Service Manager at RateHawk!. Are you passionate about travel and tech? Do you speak English and Polish fluently? We’re looking for a Service Manager to take care of our top B2B partners in Poland. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.. What You'll Do:. . . Support Our Top Clients:. Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.. . . Keep an Eye on Things:. Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.. . . Stay in Touch:. Send regular updates to clients and check in to make sure they’re happy with how things are going.. . . Track Performance:. Use tools like Tableau and SQL to monitor service metrics and prepare reports.. . . Be Their Voice:. Join client meetings, listen to their needs, and make sure their voice is heard internally.. . . Work as a Team:. Collaborate with ops, support, and tech teams to make service even better.. . . What We're Looking For:. . . Language Skills:. Advanced level of English and Polish – you’ll need to speak and write fluently.. . . Ability to work with tools: . Comfortable with data and tools like CRM systems and dashboards.. . . Quick Learner:. Ability to grasp new information quickly and focus on results.. . . Multi-Tasker:. Capable of juggling multiple tasks and handling stress with ease.. . . Empathetic:. A strong sense of empathy is essential.. . . Travel Industry Experience:. Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!). . Company Location: Poland.
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