We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Operations Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for an Operations Manager in the United States.. This role is perfect for an experienced operations leader who thrives in fast-paced environments and is passionate about driving team performance and client satisfaction. The Operations Manager will oversee day-to-day operations, manage teams, and ensure that service quality and productivity standards are consistently met. You will play a key role in process improvement, coaching, and development, ensuring operational efficiency across multiple functions. The position requires strong analytical, leadership, and problem-solving skills to optimize workflows and deliver measurable results. This is an opportunity to make a direct impact on client experience while fostering a collaborative, high-performing team culture.. . Accountabilities. As an Operations Manager, you will:. . Lead, coach, and develop Supervisors, Sr. Supervisors, and Assistant Managers to drive team performance and engagement.. . Monitor and analyze operational metrics to ensure client and organizational goals are met, including quality scores, customer satisfaction, call handle times, and service levels.. . Identify opportunities for process improvement and implement solutions to enhance client satisfaction and operational efficiency.. . Collaborate with Account Management and Workforce Management teams to optimize staffing, balance workloads, and support profitability objectives.. . Oversee enhancements to client programs, including training, staffing, attendance, and quality initiatives.. . Conduct and participate in client visits, roundtables, and performance review meetings to provide insights and recommendations.. . Promote teamwork, cooperation, and professional growth within the organization while maintaining high standards for safety and workplace organization.. . The ideal candidate should have:. . High School Diploma or equivalent required; BA/BS in Business Administration or related field preferred.. . 4+ years of experience in customer service, call center, or related field, including at least 3 years in a management role; healthcare industry experience preferred.. . Strong interpersonal, communication, and conflict resolution skills.. . Proficiency with technology and software applications, including phone systems and reporting tools.. . Demonstrated ability to lead teams, drive efficiency, and implement continuous improvement initiatives.. . Solid operational and financial acumen, including experience with budgeting and performance reporting.. . Ability to multitask, problem-solve, and maintain composure under pressure.. . Experience managing multiple sites and leading complex operational workflows.. . Company Location: United States.