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Dispatcher (WFH) at Staff4Me. As the. Dispatcher. , you will serve as the central hub for daily operations, overseeing customer service, technician dispatch, team leadership, and overall business performance. You will play a vital role in fostering a positive team culture, ensuring customer satisfaction, and driving operational efficiency and growth. . Key Responsibilities. . Team Leadership & Management . • Foster a collaborative, accountable, and positive team environment . • Oversee team scheduling, performance evaluations, and conflict resolution. Customer Service & Dispatch . • Respond to incoming service requests and inquiries with professionalism and courtesy . • Schedule and dispatch technicians for service, maintenance, and sales calls . • Address customer concerns to ensure a high level of satisfaction . Business Operations . • Manage daily office workflows and administrative tasks . • Monitor and optimize operational processes to support profitability and growth . • Work closely with ownership to meet sales targets and manage key accounts . Quality Control & Reporting. • Ensure timely completion of jobs to high standards . • Track key performance metrics including: . o Return rates . o Crew retention . oCustomer satisfaction . • Use internal systems (ServiceTitan) to manage reporting and operations . . . 1–2 years of experience in dispatch, operations, or customer service management specifically within the HVAC or a related service industr. y. . Strong customer service experience. . English communication skills, both verbal and written. . Schedule: Monday to Friday, 8:00 AM – 6:00 PM CST | 9:00PM-7AM PHT. Job type: Fulltime. Company Location: Philippines.