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Portuguese Speaking Customer Service Jobs In Bulgaria - Fully Paid Relocation at Mercier Consultancy Europe. Mercier Consultancy is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives to join our dynamic team in beautiful Bulgaria, with a fully paid relocation package! In this vital role, you will provide exceptional support to our Portuguese-speaking clients, addressing their inquiries with professionalism and a commitment to service excellence. Experience Bulgaria’s stunning scenery, rich cultural heritage, and welcoming atmosphere while advancing your career in a vibrant environment. If you are enthusiastic about customer service and eager for a new adventure, we invite you to apply!. Responsibilities. . Deliver high-quality customer service in Portuguese through phone, email, and live chat channels.. . Assist customers with inquiries regarding products and services, providing accurate and informative responses.. . Effectively handle customer complaints and issues, ensuring a positive customer experience.. . Document customer interactions diligently and contribute insights for enhancing service quality.. . Collaborate with teammates to improve service efficiency and address common challenges.. . Stay informed about company offerings and industry trends to offer knowledgeable support.. . Engage in ongoing training sessions to continuously develop your service skills.. . . Fluency in Portuguese and English is required, along with strong communication skills.. . Previous experience in customer service is an advantage, but a willingness to learn is highly valued.. . Excellent problem-solving skills and a passion for providing exceptional customer service.. . Able to manage multiple inquiries effectively in a busy environment.. . Basic computer skills and familiarity with customer service software are beneficial.. . Willingness to relocate to Bulgaria and embrace a new cultural experience.. . Flexibility to work various shifts, including evenings and weekends, as required.. . Company Location: Portugal.