Danish Speaking Customer Service Agent For Magical Streaming Service at Mercier Consultancy Europe

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Danish Speaking Customer Service Agent For Magical Streaming Service at Mercier Consultancy Europe. Mercier Consultancy is thrilled to announce an opening for a Danish Speaking Customer Service Agent for a Magical Streaming Service! In this exciting role, you will be the voice of our brand, assisting Danish-speaking customers with their inquiries about our streaming platform, resolving issues, and providing support to enhance their viewing experience. If you are passionate about media and customer service and want to be part of a vibrant team, we encourage you to apply!. Responsibilities. . Provide outstanding customer service to Danish-speaking clients via phone, email, and chat regarding their streaming service inquiries.. . Assist customers with account management, troubleshooting technical issues, and navigating the platform.. . Deliver accurate information about content availability, subscription options, and service features.. . Resolve customer complaints and concerns with patience and professionalism.. . Document customer interactions and feedback to identify trends and improve service quality.. . Collaborate with other team members to enhance customer support processes and efficiency.. . Stay updated on industry trends and company offerings to provide informed assistance.. . . Fluency in Danish and English, both spoken and written.. . Experience in customer service, particularly in the media or streaming sectors, is a plus.. . Excellent communication and problem-solving skills.. . An ability to handle multiple inquiries and provide clear solutions.. . Familiarity with customer service tools and platforms.. . A genuine passion for entertainment and streaming media.. . Ability to work both independently and collaboratively in a fast-paced environment.. . Company Location: Greece.