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Italian Speaking Customer Service for Social Media industry at Mercier Consultancy MD. At Mercier Consultancy MD, we are excited to announce an opening for Italian Speaking Customer Service Representatives in the Social Media industry. This engaging role is perfect for individuals who are passionate about technology and social media trends, and who enjoy providing exceptional support to users. You will interact with social media users, ensuring they receive timely and effective assistance in Italian, while fostering a positive user experience.. Key Responsibilities. . Respond to user inquiries about social media platforms, features, and functionalities via phone, email, and live chat in Italian.. . Provide guidance on account management, privacy settings, and content support.. . Assist users in troubleshooting issues related to their accounts and platform performance.. . Document user interactions accurately in the customer relationship management (CRM) system.. . Collaborate with technical teams to ensure rapid resolution of user issues.. . Stay updated on social media trends, policies, and platform changes to provide informed support.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly in the technology or social media sectors is preferred.. . Outstanding communication skills and a customer-focused mindset.. . Ability to effectively explain technical concepts to a non-technical audience.. . Strong problem-solving skills with a friendly and approachable demeanor.. . Proficient in using CRM systems and social media tools.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.