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French Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, Bulgaria. This role includes a fully paid relocation package, making it an excellent option for candidates seeking new career opportunities abroad. The successful candidate will provide top-notch customer support, ensuring a seamless experience for French-speaking clients.. Responsibilities. . Deliver exceptional customer service to French-speaking customers through phone, email, and chat.. . Assist customers with inquiries regarding orders, products, returns, and exchanges.. . Resolve complaints and issues efficiently and courteously to maintain customer satisfaction.. . Maintain up-to-date knowledge on products and company policies to assist customers accurately.. . Accurately document customer interactions and transactions in the CRM system.. . Collaborate with cross-functional teams to improve the overall customer experience.. . Participate in ongoing training to enhance skills and product knowledge.. . . Fluency in French and English, both spoken and written.. . Previous experience in customer service is highly desirable.. . Excellent communication and interpersonal skills.. . Strong problem-solving skills with a customer-centric approach.. . Proficient in using customer service software and standard office tools.. . Detail-oriented and well-organized.. . Willingness to relocate to Sofia, Bulgaria, with a fully paid relocation package.. . Company Location: Bulgaria.