Spanish Speaking Support Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy invites applications for the role of Spanish Speaking Support Specialist at our dynamic Online Travel Agency. In this exciting position, you will serve as the primary support contact for our Spanish-speaking customers, helping them navigate their travel inquiries and bookings with ease and professionalism. Your main duties will involve addressing customer questions, resolving issues in a timely manner, and providing guidance on our online platform. If you have a passion for travel and a commitment to customer satisfaction, we would love to receive your application!. Responsibilities. . Provide exceptional support to Spanish-speaking clients through phone, email, and live chat.. . Assist customers with travel bookings, itinerary changes, and other travel-related services.. . Identify and resolve client issues efficiently to maintain high levels of customer satisfaction.. . Assist clients in navigating our online booking system and address any technical queries.. . Maintain detailed records of customer interactions and feedback to improve services.. . Work with internal teams to escalate and resolve complex issues when necessary.. . Stay updated on industry trends and company offerings to provide relevant information to clients.. . . Fluency in Spanish and English, both written and spoken.. . Prior experience in customer service or support roles, preferably in the travel industry.. . Excellent communication skills with a strong focus on customer resolution.. . Ability to work both independently and as part of a collaborative team.. . Comfortable using online technology and booking systems.. . Strong attention to detail and organizational skills.. . A genuine interest in travel and assisting clients in planning their journeys.. . Willingness to work flexible hours, including weekends and holidays as required.. . Company Location: Spain.
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