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German Speaking Customer Service for E-Commerce Platform - Work Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.. Key Responsibilities. . Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.. . Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.. . Address inquiries about product specifications, shipping options, and payment methods.. . Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.. . Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.. . Collaborate with other teams such as logistics and marketing to enhance overall service delivery.. . Stay updated on the latest e-commerce trends and platform features to provide informed assistance.. . . Fluency in German (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the e-commerce industry.. . Excellent communication skills and a strong commitment to customer satisfaction.. . Ability to manage multiple inquiries efficiently in a fast-paced remote environment.. . Strong problem-solving skills with a focus on delivering effective solutions.. . Familiarity with CRM systems and e-commerce platforms is desirable.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Germany.