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Crew Account Growth Executive at Marcura. The Crew Account Growth Senior Executive ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.. Key Responsibilities:. . . Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping . . Coordinate with clients and internal parties on operational matters . . Handle customer inquiries and FAQs, escalating or resolving issues as needed . . Conduct e-wallet webinars and client visits to support customers as require. . Support the Commercial and Sales teams with customer-related questions. . . Operational Support:. . . Process e-wallet creation & card orders by collecting and accurate screening of user documents . . Assist with operational tasks and serve as a link between internal departments to resolve issues. . Collect documents based on standard operating instructions . . . Reporting, Data & Improvement:. . . Analyze customer behavior or data to identify needs and suggest improvements. . Proactively identify and suggest continuous improvement ideas . . . . Bachelor’s degree preferred.. . Minimum of 2 years of experience in account management, business process operations, customer support, within the maritime, shipping, crew management or BPO sectors.. . Proven track record of meeting or exceeding KPI targets.. . Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders.. . Analytical mindset with a focus on data-driven decision making.. . Familiarity with industry practices, regulations, and emerging trends in crew management services, an advantage. . . Intermediate level knowledge in Microsoft Excel is required.. . Understanding of the Payment and financial service industry (advantage). . Ability to collaborate in a team-based environment across functional disciplines and lines of business. . Strong analytical, problem-solving and organisational skills and the ability to manage several simultaneous task. . Company Location: Philippines.