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Icelandic Speaking Client Support Agent In Greece - Mercier Consultancy at Mercier Consultancy Europe. Mercier Consultancy Europe. is excited to announce a vacancy for an Icelandic Speaking Client Support Agent in Greece. This role is ideal for individuals who are enthusiastic about providing top-notch customer service to our Icelandic-speaking clients. As a Client Support Agent, you will be responsible for addressing client inquiries, ensuring they receive prompt and professional assistance. If you are ready to take on this rewarding challenge in a vibrant, multicultural setting, we would love to hear from you!. Responsibilities. . Assist Icelandic-speaking clients through various communication channels, including phone, email, and chat.. . Provide support for product inquiries, account issues, and troubleshooting.. . Collaborate with internal teams to resolve complex client queries efficiently.. . Document client interactions accurately to aid in quality assurance and service improvements.. . Gather and analyze client feedback to identify areas for enhancement in service delivery.. . Stay informed on product updates and best practices in customer support.. . Participate in ongoing training to boost your skills and product knowledge.. . . Fluency in Icelandic and English, both written and spoken, is essential.. . Experience in customer support or related roles is preferred.. . Strong communication and interpersonal skills, with a focus on client satisfaction.. . Ability to work effectively both independently and as part of a team.. . Detail-oriented with strong problem-solving abilities.. . Familiarity with customer support software and tools is a plus.. . A positive attitude and flexibility in a fast-paced work environment.. . Company Location: Greece.